Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy applies to HousingStreet software subscriptions and one-time add-ons sold by Housingstreet Marketing and Consulting Private Limited ("we", "us"). It is designed to be fair, clear, and consistent with Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and with card-network expectations for digital services.

HousingStreet is B2B cloud software for real estate professionals. We do not sell physical goods, so there are no product returns or replacements. This policy covers cancellation of recurring billing and when money is returned to the original payment method.

Payments are processed by Stripe. Refunds, when approved, are sent back to the original payment method. Card networks typically take 5–10 business days to show the credit on a statement.

2. How to cancel

You may cancel at any time. Cancellation stops future charges. It does not, by itself, refund amounts already paid for the current period except in the cases listed below.

1. In the product: Settings → Billing & Plans → Billing Portal (or Cancel subscription, where shown)
2. Email hello@housingstreet.com from the account owner email, with your workspace name and the word CANCEL
3. Call +91 98189 54521 during Monday–Saturday, 10:00–19:00 IST

We process cancellation requests within two business days and send a confirmation. Access continues until the end of the current paid period unless we state otherwise in writing.

3. Free trial

We offer a 7-day free trial. No payment is due during the trial when you sign up without a card. Cancel at any time during the trial and you pay nothing.

If a payment method is on file, we send a reminder before the first paid charge whenever the signup flow allows it. Cancel before that charge to avoid a fee.

4. When we issue a refund

We issue a full refund of the affected charge in these cases:

• Duplicate charge for the same invoice
• Incorrect amount charged
• Unauthorised charge you did not approve
• Charge that posted after we had already confirmed your cancellation
• Where a refund is required by applicable law

First monthly payment — 7-day goodwill

If your first successful payment is a monthly subscription charge, you may request a full refund of that first monthly payment within 7 days of the charge date. This goodwill window applies once per customer/workspace. It does not apply to renewals, extra seats added later, or annual plans.

5. When we do not refund

To keep pricing sustainable for a software service delivered immediately over the internet, the following are not refunded except in the billing-error cases in section 4:

• Annual (yearly) plans — these are prepaid for the selected term. Unused months are not refunded. Cancel anytime to stop the next annual renewal
• Renewal charges after the first monthly payment
• Unused days remaining in a monthly or annual period after you cancel
• Downgrades, plan changes, or partial-period unused entitlements after the applicable window
• Accounts suspended or terminated for Acceptable Use or Terms violations

One-time add-ons such as website themes follow the same rule as monthly charges: a 7-day goodwill refund on the first purchase of that item only, then no refund except billing errors.

6. How to request a refund

Email or call us with:

• Account owner name and email
• Workspace or company name
• Invoice number or charge date and amount
• Reason (billing error or first-monthly goodwill)

Billing & refunds: hello@housingstreet.com · +91 98189 54521 (Monday–Saturday, 10:00–19:00 IST). We acknowledge refund requests within 48 hours and decide them promptly. Approved refunds are sent to the original payment method within 5–10 business days.

7. Disputes and chargebacks

Please contact us before filing a card dispute. Most billing questions are resolved faster by a refund or cancellation than by a chargeback. If a dispute is filed, we may share this policy, checkout records, and cancellation logs with the card network.

8. Grievance officer (India)

For complaints about cancellation, refunds, or billing for customers in India:

• Grievance officer: Jasvinder Singh, Founder & CEO
• Email: hello@housingstreet.com
• Phone: +91 98189 54521
• Hours: Monday–Saturday, 10:00–19:00 IST
• Registered office: H. No. B-165, Ambedkar Colony, Gali No. 1, Chattarpur, South Delhi, New Delhi – 110074, India

We acknowledge grievances within 48 hours and aim to resolve them within one month of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.

9. Contact

Questions about this document can be sent to the addresses below. We respond to privacy and legal requests within 30 days unless law requires a different timeline.

• General & billing: hello@housingstreet.com
• Phone: +91 98189 54521 (Monday–Saturday, 10:00–19:00 IST)
• Privacy & data rights: privacy@housingstreet.com
• Legal & contracts: legal@housingstreet.com
• Security reports: security@housingstreet.com
• Registered office: H. No. B-165, Ambedkar Colony, Gali No. 1, Chattarpur, South Delhi, New Delhi – 110074, India
• CIN: U67100DL2020PTC367725
• Website: https://housingstreet.com